Please note that all our products are designed and manufactured with the utmost care. We put quality before speed, nonetheless, your order will be with you in no time – and with no flaws. The average time from order placement to delivery is 10-20 days. Shipping within the US is faster.
March 26 2020 · Written by Joe Kim
To our customers,
Our online shop operates with an off-site fulfillment center that has been heavily impacted due to the recent COVID-19 global pandemic, and is operating with reduced capacity.
As a result, we’ve experienced delays in our fulfillment times. Normally, our estimated fulfillment times are between 2 to 7 business days, but with recent government ordered restrictions on facility production rules, we have expanded them in the various categories listed below. Some orders may arrive earlier than their estimates.
|Printed Short Sleeve / Long Sleeve T-Shirts||2-7 business days|
|Printed Crewneck / Hooded Sweatshirts||2-7 business days|
|Embroidered Apparel and Headwear||2-7 business days|
|Neck Gaiter Face Coverings||2-7 business days|
|Phone Cases||2-5 business days|
|Poster Prints||2-5 business days|
|Mugs||2-5 business days|
|Candles||1-3 business days|
|Stickers||1-3 business days|
Despite these current realities, we know delayed shipments can still be frustrating. We thank you in advance for your patience and kind understanding.
As new information becomes available, we will do our best to update you as soon as possible.
Wishing you the safest of days. May the holy family guide us as we gather in our homes during this time.
Customs and import fees
Shipping costs are not included in the product purchase price, as detailed in the checkout page. Depending on the geographical location of the shipping address, different shipping fees will be charged. Customs and import fees of the destination country however are not covered by the purchase. Depending on the policy of the destination country, different fees might be charged and calculated based on the total value of the ordered goods. These charges are not covered by bluedesertstore. Please inform yourself about the import and customs regulations of your destination country before ordering online. Items purchased in our online shop are shipped from the US.
All products are shipped out after fulfillment. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less
Here are our estimated shipping delivery times:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
The global average import duty rate for T shirt is 15.4%, with a minimum of 0% and a maximum of 55%, when classified with WTO tariff sub-heading 6109.10 (cotton t-shirt). Find out more about international custom fees here.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at info@bluedesertexperience making sure you quote your order number. We’ll see what can be done.
I would like to change my order, what can I do?
Orders can be amended within the first 24 hours after they have been placed. After that, fulfillment will have started and we can no longer make any changes. To request an edit to your order, please contact info@bluedesertexperience with your order number and specific request.